Would Recommend WellSpan's VNA Home Health

Why is this important?

At WellSpan, we strive to provide each and every patient with an exceptional experience, each time, every day. Our approach to achieving the exceptional experience for our patients is to focus on our environments, processes and most importantly how we behave and respond to our patients' needs.
   
A patient's rating of home health care tells us how they judge their overall experience with us.  Patients who have an exceptional experience are more likely to recommend WellSpan to their family and friends.  Those who have a good experience might recommend us and those who have a less than satisfactory experience are more likely to discourage others from using WellSpan’s services in the future.

How WellSpan Compares

Patients receiving home care are asked whether they would recommend VNA Home Health to a friend or family member using a scale that ranges from “Very Good” (100) to “Very Poor” (0). The graph below shows the average (mean) score of responses.

Unit of Measurement: Percentage

A higher score is better than a lower score.

What we are doing to improve our performance.

Staff in WellSpan's VNA Home Health will focus on customer service and team building initiatives and education.  Improving these skills will help to enhance a supportive culture and foster consistent customer service and patient satisfaction within the VNA.

 

Environments of Care

WellSpan is committed to developing care facilities that are easily accessible and include elements that matter most to patients. The exceptional patient care environments will be safe, clean, comfortable and designed to protect privacy and put our patients and visitors at ease.

 

Processes

WellSpan is committed to designing operational and clinical processes that are coordinated, efficient and make care convenient for our customers.

People who serve our customers

Continuous learning and skill development regarding service and patient-centered care are essential for improvement. Staff and physicians are learning about communication skills that convey respect, help to put our patients at ease and show we care.