Would Recommend WellSpan's Emergency Departments
Why is this important?
At WellSpan, we strive to provide each and every patient with an exceptional experience, each time, every day. Our approach to achieving the exceptional experience for our patients is to focus on our environments, processes and most importantly how we behave and respond to our patients' needs.
A patient's rating of a hospital tells us how they judge their overall experience with us. Patients who have an exceptional experience are more likely to recommend WellSpan to their family and friends. Those who have a good experience might recommend us and those who have a less than satisfactory experience are more likely to discourage others from using WellSpan’s services in the future.
How WellSpan Compares
Patients who are treated in the emergency departments at Gettysburg Hospital and York Hospital are asked if they would recommend our facilities to family and friends using a scale that ranges from “Definitely Yes” to “No.” The graph below shows the percentage of people who responded to this question by stating “Definitely Yes” and “Probably Yes”
Gettysburg Hospital: 65% "Definitely Yes"; 29% "Probably Yes"
York Hospital: 56% "Definitely Yes"; 35% "Probably Yes."
Unit of Measurement:
Percentage
A higher score is better than a lower score.
What we are doing to improve our performance.
Our emergency departments have a number of performance improvement projects underway to improve the patient's experience of care during their stay. Specifically, we have made an effort to improve their timeliness of service by trying to eliminate unnecessary waits and delays. In addition, the staff of our emergency departments have focused their efforts on enhancing the patient-centeredness of care by addressing pain control; appropriately involving family members and significant others; and assuring the delivery of effective, evidence-based healthcare.
Environments of Care
WellSpan is committed to developing care facilities that are easily accessible and include elements that matter most to patients. The exceptional patient care environments will be safe, clean, comfortable and designed to protect privacy and put our patients and visitors at ease.
Processes
WellSpan is committed to designing operational and clinical processes that are coordinated, efficient and make care convenient for our customers.
People who serve our customers
Continuous learning and skill development regarding service and patient-centered care are essential for improvement. Staff and physicians are learning about communication skills that convey respect, help to put our patients at ease and show we care.