Would Recommend WellSpan's Hospitals
Why is this important?
At WellSpan, we strive to provide each and every patient with an exceptional experience, each time, every day. Our approach to achieving the exceptional experience for our patients is to focus on our environments, processes and most importantly how we behave and respond to our patients' needs.
A patient's rating of a hospital tells us how they judge their overall experience with us. Patients who have an exceptional experience are more likely to recommend WellSpan to their family and friends. Those who have a good experience might recommend us and those who have a less than satisfactory experience are more likely to discourage others from using WellSpan’s services in the future.
How WellSpan Compares
Patients who are treated in our hospitals are asked if they would recommend our facilities to family and friends using a scale that ranges from “Definitely Yes” to “Definitely Not.” The graph below shows the percentage of people who responded to this question by answering “Definitely Yes” and “Probably Yes.”
Gettysburg Hospital: 63% "Definitely Yes"; 33% "Probably Yes"
York Hospital: 73% "Definitely Yes"; 24% "Probably Yes"
Unit of Measurement:
Percentage
A higher score is better than a lower score.
What we are doing to improve our performance.
York Hospital, recently expanded its South George Street campus by building a new six-story patient care tower. The hospital took this step in order to provide enough patient care beds to those who need them and to provide patients with the very latest in state-of-the-art care and treatment technology. York Hospital continues to recruit additional staff for this new building.
Additionally, the staff at York Hospital is studying other hospitals across the country to learn the most effective way to provide quality care and treatment. Through this process, other hospitals are learning from York Hospital, as well.
Finally, York Hospital has taken short-term and long-term steps to improve patient and visitor parking.
Gettysburg Hospital is training its staff to provide superior customer service at new employee orientation and other staff education programs. Through this training, staff members learn the best way to serve patients and their families in a variety of situations. Staff members also learn better ways to provide patient education. In addition, the hospital is developing a comment card to obtain important feedback from its patients and their families.
Gettysburg Hospital is also:
- Working to make its lobby and waiting areas more comfortable and private;
- Working to improve service for patients waiting to be discharged
- Developing 24-hour housekeeping services for maternity, emergency, and patient care floors;
- Studying the best way to transport patients through the hospital
- Improving translation services for bilingual patients and visitors
Environments of Care
WellSpan is committed to developing care facilities that are easily accessible and include elements that matter most to patients. The exceptional patient care environments will be safe, clean, comfortable and designed to protect privacy and put our patients and visitors at ease.
Processes
WellSpan is committed to designing operational and clinical processes that are coordinated, efficient and make care convenient for our customers.
People who serve our customers
Continuous learning and skill development regarding service and patient-centered care are essential for improvement. Staff and physicians are learning about communication skills that convey respect, help to put our patients at ease and show we care.